Resources

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Frequently Asked Questions

  • What types of services are provided?

    Individual therapy, group counseling, psychiatric evaluations and medication management.  Additionally, medical services, case management services, educational and vocational services are provided and available through linkages with our partners.

  • How do I request to join a zoom group session?

    Clients will be assigned a group based on a variety of factors, including age, language spoken, needs, and client availability. Once you are assigned to a group – you will be sent a link and reminder weekly.

    For any questions, email frontdesk@nyc4c.org

  • What if none of the zoom groups fit my schedule?

    We continue to develop our group schedule and understand at this time you may not be able to join due to other timing issues.  Individual counseling will still be provided and when groups that accommodate your timing become available you will be notified and placed in that group.

  • How do I get proof of my sessions?

    We will be providing receipts to all clients. If you have an urgent need for documentation you can email a request to:  frontdesk@nyc4c.org 

    Please send your name only and a staff person will assist you with obtaining the needed documents.

  • What if I can’t attend a session I requested?

    You must send a notification 60 minutes prior to the start of your session to cancel. Cancellations should be sent to frontdesk@nyc4c.org. Failure to do so may prevent you from joining other Zoom groups in the future.

  • What if I am late?

    Clients will be given a 5-minute grace period to enter a session. Because of insurance regulations, after 5 minutes, no one will be permitted to join.

  • What if I have general questions?

    Please ask your clinician and if they are unable to answer – they will speak with one of the Directors to get you information requested.

  • I am not a client of NYCC but want to join a Zoom group?

    If you are a new client, please click the link to “Schedule a Pre-Screen” to get started. If you are referring a client, click here.

  • I was a client of Queens Counseling for Change and I want to receive services at New York Counseling for Change. How do I request that?

    Clients that were a part of QCC and want to now receive services in NYCC will be offered services at their request.  Clients that are currently involved with QCC will be provided with Acknowledgement To Suspend and Transfer Care as well as other treatment options. While most of the clients that receive services with us are mandated by external sources, we cannot “make” anyone attend treatment with us (or any other provider).

Telehealth Visits

Frequently Asked Questions

  • What is telehealth?

    • Telehealth is a way to visit with healthcare providers, such as your therapist, doctor, or nurse practitioner. 
    • You can talk to your provider from any place, including your home. You don’t need to go to a clinic or office.

  • How do I use telehealth?

    • You talk to your provider by phone, computer, or tablet. 
    • You use video so you and your provider can see each other. 
    • Sometimes, you can use phone only (no video) in special circumstances, such as during a global pandemic, allowed by regulation.

  • How does telehealth help me?

    • You don’t have to travel to a clinic or office to see your provider.
    • You may have easier access to your provider and services.
    • You won’t risk getting sick from other people.
    • You can use this modality as a backup for in-person services, when needed.

  • Are there challenges with telehealth?

    • You and your provider won’t be in the same room, so it may feel different than an office visit.
    • Your provider may decide you still need an in-person office visit.
    • Technical problems may interrupt or stop your visit before you are done.
    • We will need to have a plan in case of crises or emergencies during a visit.

  • Will my telehealth visit be private?

    • We will not record visits with your provider.
    • We will verify your identity at each visit.
    • If people are close to you, they may hear something you did not want them to know. You should be in a private place, so other people cannot hear you.
    • Your provider will tell you if someone else from their office can hear or see you.
    • Your provider will inform you of any persons that may attend the visit.
    • We use telehealth technology that is designed to protect your privacy.
    • If you use the Internet for telehealth, use a network that is private and secure.
    • There is a very small chance that someone could use technology to hear or see your telehealth visit.

  • What if I try telehealth and don’t like it?

    • You can stop using telehealth any time, even during a telehealth visit.
    • You can request an in-person visit if you no longer want a telehealth visit. (Please note that in special circumstances such as during a global pandemic, offices or clinics may be temporarily closed or have limited hours of operation.)
    • If you decide you do not want to use telehealth again and wish to withdraw consent, speak with your therapist. You can also reach out to a supervisor.

  • What if I don’t want to participate in telehealth?

    • You have the right to not use telehealth.
    • Services will not be withheld or denied, although in-person care would depend on the availability of alternate resources.

  • How much does a telehealth visit cost?

    • What you pay depends on your insurance.
    • A telehealth visit will not cost any more than an office visit.

  • Do I have to sign a consent?

    • Only sign if you want to use telehealth.
    • Verbal consent can only be obtained in special circumstances such as during a global pandemic allowed by regulation.

  • What does it mean if I sign a consent?

    If you consent, you agree that:

    • We talked about the information in this document.
    • We answered all your questions and addressed any concerns.
    • You want telehealth visits.

  • Additional resources related to telehealth:

    NYS Education Department Office of Professions License Verification


    14 NYCRR Part 596 NYS OMH Telemental Health Services Regulations and NYS OMH COVID-19 Guidance

BENEFITS OF TREATMENT TO THE INDIVIDUAL AND COMMUNITY

86% of all REPORTED sexual assault cases were committed by someone known to the victim – a family member or acquaintance (Bureau of Justice Statistics, 2000)
The U.S. Department of Justice reports that 93% of victims under the age of 17, were assaulted by someone they knew.
96% of those arrested for sex crimes in New York State have no prior convictions for sex crimes and thus are not listed on any registry. Standing Committee on Crime Victims, Crime and Correction | 2009-2010 Report
Numerous studies have indicated that treatment provided by trained professionals using evidence based approaches and materials lowers recidivism.
Victims of sexual assault are:
  • 3 times more likely to suffer from depression.
  • 6 times more likely to suffer from post-traumatic stress disorder.
  • 13 times more likely to abuse alcohol.
  • 26 times more likely to abuse drugs.
  • 4 times more likely to contemplate suicide.
World Health Organization. 2002
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